Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@caunelleshop.com. Please note that returns will need to be sent to the following address:

195 Coleman Street
Malden, MA 02148
United States

If your return is accepted, we'll send you a return shipping label (if applicable), along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@caunelleshop.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, and personal care goods (such as beauty products) once they have been opened or used. We also do not accept returns for hazardous materials, flammable liquids, gases, sale items, or gift cards.

If you have any questions about whether your item qualifies for a return, please contact us before sending it back.

Exchanges

The fastest way to receive a different item is to return the original item. Once your return has been approved, you can place a new order for the replacement product.

European Union 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification. The item must be unused, in its original condition and packaging, with proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@caunelleshop.com.