Shipping Policy

Thank you for shopping with Caunelle Shop. We are committed to processing and delivering your orders as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed or shipped on weekends or public holidays. During periods of high order volume, processing times may be slightly extended. If there is a significant delay, we will notify you by email.

Shipping Time

Estimated delivery times are:

• United States: 5–10 business days

• International Orders: 7–15 business days

Please note that delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your shipping destination and selected shipping method. Promotional free shipping offers may be available from time to time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking information. Please allow up to 48 hours for tracking information to become available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Caunelle Shop is not responsible for orders delayed or lost due to incorrect or incomplete shipping addresses provided during checkout.

Lost or Delayed Packages

If your package is delayed beyond the estimated delivery timeframe, please contact us at info@caunelleshop.com. We will work with the shipping carrier to investigate the issue and assist you as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging so we can resolve the issue promptly.

International Shipping

International customers are responsible for any customs duties, taxes, import fees, or other charges required by their country. These charges are not included in the product or shipping price unless otherwise stated.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Email: info@caunelleshop.com

Mailing Address:
195 Coleman Street
Malden, MA 02148
United States