Frequently Asked Questions

When will my order ship?

Every CAUNELLE order is prepared with care in our studio. Orders placed before 12 PM ET (Monday–Friday) typically ship within 1–2 business days. Orders placed after 12 PM, on weekends, or on holidays begin processing the next business day.

Once your order is on its way, you'll receive a shipping confirmation email with your tracking number. During new launches and the holiday season, processing may take an additional 1–2 business days. We'll always keep you informed.

Do you ship internationally?

Yes, CAUNELLE ships worldwide. We currently deliver throughout the United States and to most international destinations. Available shipping options and rates are calculated at checkout based on your location.

International orders typically arrive within 7–14 business days after shipping. Please note that international orders may be subject to import duties, taxes, or customs fees charged by the destination country. These fees are the responsibility of the recipient and are not included in your order total.

Can I return an item?

Yes. We want you to love every CAUNELLE purchase. If something isn't right, you may return unopened and unused items in their original packaging within 30 days of delivery for a full refund to your original payment method.

For hygiene and safety reasons, we cannot accept returns of opened or used products. If your item arrived damaged or defective, please contact us within 7 days of delivery with a photo of the item and your order number, and we'll make it right.

To start a return, contact our Client Care team with your order number. Once your return is received and inspected, your refund will be processed within 5–7 business days. Original shipping fees are non-refundable. For full details, please see our Returns Policy

How do I track my order?

As soon as your order ships, you'll receive a shipping confirmation email with your tracking number and a direct link to follow your package.

You can also track your order at any time on our Track Order page. Simply enter your order number and the email address used at checkout. If you have a CAUNELLE account, you can view all your orders and their status under My Account → Orders.

Please allow up to 24 hours for tracking information to update after you receive your shipping email. If you have any questions about your delivery, our Client Care team is always happy to help.