Privacy Policy

[Effective date: October 5, 2026

At CAUNELLE, your trust is everything. This Privacy Policy explains what personal information we collect when you visit our website or shop with us, how we use it, and the choices you have. By using our website, you agree to the practices described below.

1. Information We Collect

Information you provide to us
When you place an order, create an account, subscribe to our newsletter or contact Client Care, we may collect:

• Your name, email address and phone number

• Shipping and billing addresses

• Order details and purchase history

• Account credentials (your password is encrypted and never visible to our team)

• Messages and requests you send to us

• Your communication preferences

Information collected automatically
When you browse our website, we may collect:

• Pages visited, products viewed and items added to your bag

• Device type, browser and approximate location (country or city)

• Information collected through cookies, used for analytics and marketing only with your consent

2. Payment Security

All payments are processed by Stripe, a certified, industry-leading payment provider. Your full card number and security code are transmitted directly to Stripe and are never stored on our servers. We receive only limited details, such as the card brand, the last four digits and the payment status, to confirm your order.

3. How We Use Your Information

We use your information to:

• Process, fulfill and deliver your orders

• Send order confirmations, shipping notifications and service messages

• Manage your account, wishlist and VIP Circle rewards

• Respond to your questions and provide customer support

• Send you news, new arrivals and exclusive offers, only if you have subscribed

• Detect and prevent fraud and protect the security of our store

• Analyze website performance and improve your shopping experience

4. How We Share Your Information

CAUNELLE does not sell, rent or trade your personal information.

We share information only with carefully selected partners who help us operate our business, and only to the extent necessary:

• Payment processing: Stripe

• Shipping and delivery: Shippo and our carrier partners (such as USPS, UPS and FedEx)

• Email communications: our email service providers

• Website hosting and data storage: our secure hosting and database providers

• Website analytics: Google Analytics, only if you accept analytics cookies. Learn how Google uses this information.

We may also disclose information if required by law, or to protect the rights, property or safety of CAUNELLE, our customers or others.

5. Your Choices and Rights

You may, at any time:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your account and personal information, subject to records we are legally required to keep

• Unsubscribe from marketing emails using the link at the bottom of any email

• Change your cookie preferences using "Cookie preferences" at the bottom of our website

To exercise any of these rights, contact us at info@caunelleshop.com. We will respond within 30 days.

6. Cookies

Essential cookies keep our store working, for example your shopping bag and login. Analytics and marketing cookies are used only after you give your consent. For more details, please read our Cookie Policy.

7. Data Retention

We keep your information only as long as necessary to provide our services and to meet legal, tax and accounting obligations. Marketing preferences are kept until you unsubscribe.

8. Data Security

We protect your information with encrypted connections (HTTPS), restricted staff access and two-factor authentication on our systems. While no method of transmission over the internet is completely secure, we take reasonable measures to safeguard your information.

9. Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

CAUNELLE Client Care
Email: info@caunelleshop.com
Contact us online