Policies
Shipping Policy
Last updated October 11, 2026
Effective date: October 5, 2026
Every CAUNELLE order is carefully prepared and packaged with care. Here’s everything you need to know about how and when your order will arrive.
Order Processing
Orders are processed within 1–2 business days (Monday to Friday, excluding holidays). Orders placed after 12 PM ET, on weekends or on holidays are processed the next business day.
During new launches, promotions and the holiday season, processing may take slightly longer. We’ll always keep you informed.
Shipping Rates (United States)
Standard Shipping: 3–6 business days — $8.00
Express Shipping: 1–2 business days — $20.00
Complimentary Standard Shipping: 3–6 business days — FREE on orders over $75
Delivery times begin once your order has shipped and are estimates provided by our carriers.
International Shipping
We ship worldwide.
International Standard: 7–14 business days — $25.00
Duties and taxes: international orders may be subject to import duties, taxes and customs fees charged by the destination country. These charges are the customer’s responsibility and are not included in your order total. Delivery times may vary due to customs processing.
Order Tracking
As soon as your order ships, you’ll receive a shipping confirmation email with your tracking number. You can also track your order at any time on our Track Order page.
Shipping Address
Please make sure your shipping address is complete and correct before placing your order. CAUNELLE is not responsible for orders delivered to an incorrect address provided at checkout. If you notice a mistake, contact us as soon as possible at info@caunelleshop.com. We’ll do our best to update it before your order ships.
Lost, Delayed or Damaged Packages
If your tracking shows your package as delivered but you cannot find it, please check with neighbors and your local post office first, then contact us within 7 days.
If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the item and packaging, and we’ll make it right.
Questions?
CAUNELLE Client Care
Email: info@caunelleshop.com
Contact us online